Frequently Asked Questions

---

Children under 12 are not required to wear face masks. 

It is recommended children over 12 wear a mask. 

Adults required to wear face masks.

We frequently see immunocompromised children at our clinic. Our physios wear masks, practice hand hygiene as well as sanitise the room before and after each child. 

All parking is free

Paediatric Physiotherapy Centre 

1. Front of the clinic on Ascot Vale Rd Monday to Friday 9:00am to 5:30pm for 2 hours. Saturdays after 9am all day parking.

2. Back of the clinic on Newton Parade Monday to Friday 9:00am to 5:30pm for 2 hours.

No Saturday street parking.

Our parking lot any day or time. 

Moore Intensive Therapy Studio 

1. Front of the clinic indicated by the sign on Moore St all day parking, any day of the week.

An appointment is 60 minutes long. 50 minutes are used for physiotherapy. The last 10 minutes are used for the physiotherapist to disinfect the room as a required by the government and complete your kid's clinical notes. 

NDIS’s Short Notice Cancellation policy is 7 days. The cancellation fee is 100% of the cost of the session. This means children with NDIS need to provide us with a 7 days’ notice to cancel a physio session including hydrotherapy, AHA sessions, home & school visits etc to avoid a cancellation fee. 

Paediatric Physiotherapy Centre and Moore Intensive Therapy Studio are compliant with all NDIS regulations, this means as of July 1st, 2022, this policy will be in place at our physio clinics. If you have queries regarding this NDIS policy, please direct your queries to NDIS on phone: 1800 800 110. 

Initial sessions: AUD$210 

Follow-up session: AUD$194 

The cost of a hydrotherapy session, AHA session, home visit and school visit depends on travel time. Please contact us for an exact quote. 

You do not need a referral to book an appointment. A referral from your General Practitioner (GP) may allow you to claim a portion of the appointment cost through an Enhanced Primary Care (EPC) plan. Please let us know if you have a referral.

If you are a private paying client, your General Practitioner (GP) may provide you with an Enhanced Primary Care (EPC) plan. An EPC plan provides a Medicare rebate of around AUD$55. This means Medicare will cover $55 of the session's cost, and you pay the remaining amount. An EPC plan is valid for 5 sessions total across all disciplines each year (i.e. speech pathology, occupational therapy etc). We do not bulk bill.

We typically have physio appointments available within one week as we ensure we are well staffed to offer accessible and flexible appointments. Typically, we find a child is able to book an appointment at a time that suits them best within 1 to 3 weeks. This depends on the time of year - contact us to find out our current availability. 

We do not accept concession cards. 

Please check the text reminder you will receive the day before the appointment, it will specify which address. If you have any concerns, please contact us by call or email to clarify your appointment location. 

Mobile: (03) 9372 0536

Email: admin@paediatricphysiotherapycentre.com 

Tell us more about the child you are referring over the phone or fill out our form online. Click here to refer online.

Each child's situation is different, but we generally recommend:

• athletic shorts and t-shirt, avoid wearing skirts 
• running shoes
• braces or splints your child typically uses
• water bottle
• referral letter or communication from your multidisciplinary team 
• hair tie
• face mask for adult

Contact us if you are still unsure what to bring. 

Paediatric physiotherapists are experienced with:

1. Assessing and managing conditions more common in children. This ranges from genetic conditions to sports injuries. Treatment tends to involve play-based strengthening and stretching. 
2. Services, assistive technology and funding available for children (i.e. NDIS, occupational therapy, school programs, extra-curricular community programs).
3. Motivating children and managing behaviours to achieve desired outcomes. Our clinics are designed to create a play-based environment with toys, play equipment and more!

Overall, the main difference between a paediatric physiotherapist and an adult physiotherapist is that a paediatric physiotherapist may be able to better assist your child as they have more experience with children - kids are not small adults!

Our physiotherapists will assess your baby's development compared to what is typically expected using a variety of standardized assessments, normative data and clinical observations. Common concerns we see in babies:

• torticollis
• plagiocephaly
• talipes
• in-toeing or out-toeing walking
• gross motor skill delay (i.e. crawling, walking)

Based on their findings, our physiotherapists will recommend different exercises, stretches, equipment, handling techniques or may refer your baby to other supports to facilitate your baby's development. Our physiotherapists are happy to answer any questions you may have. 

Physiotherapy may help children with autism spectrum disorder:

• Develop gross motor skills to play with friends and build relationships
• Build endurance to help manage emotional regulation after a big day
• Minimize toe walking
• Learn to start and finish tasks to be able to engage in group activity in the community

Each child's needs are very unique, we would love to discuss with you more how we can support your child's specific goals.

Physiotherapy and occupational therapy may overlap in some respects but each offer expertise in certain areas. Generally, some of the differences between physiotherapy and occupational therapy are:

Physiotherapists focus on:

• teaching children gross motor skills (i.e. crawling, walking, jumping, throwing)
• correcting walking patterns (i.e. in-toeing, out-toeing, toe-walking)
• assistive technology related to mobility (i.e. wheelchairs, standing frames, walking frames)

Occupational therapists focus on:

• teaching children fine motor skills (i.e. hand writing, tying shoes, cutlery) 
• assistive technology related to activities of daily living (i.e. modifications, toileting, car modifications) 
• emotional regulation strategies

Contact us or book an assessment to see if physiotherapy is right for your child. We will refer your child to occupational therapy if we believe it will be beneficial. Often times children may benefit from seeing both a physiotherapist and an occupational therapist

NDIS self-managed pay on the day of the appointment. We will guide you through the process.

NDIS plan-managed we will invoice your plan manager for you.

Physiotherapy sessions can be claimed under Capacity Building Supports funding from NDIS. 

Yes. We can assist you through the paper work and give advice on getting onto NDIS. We will also support you throughout your journey working with all the different coorindators, logistics and resports.